Sector
Compliance training for insurance
Insurers and intermediaries must evidence good customer outcomes, manage financial crime risk and meet conduct standards across distribution chains. Our insurance courses reflect FCA expectations and the realities of broking and underwriting.
Priority courses for insurance
Consumer Duty
FCA Consumer Duty training covering the four outcomes and cross-cutting rules, helping every role deliver and evidence good outcomes for retail customers.
Supporting Vulnerable Customers
Help staff recognise the drivers of vulnerability and adapt their service to deliver good outcomes, in line with FCA guidance and the Consumer Duty.
Anti-Money Laundering & Counter-Terrorist Financing
CPD-accredited AML training for UK financial services. Sector-tailored scenarios mapped to MLR 2017 and JMLSG help staff spot and report financial crime.
Complaints Handling
Ensure staff can identify, record and handle complaints in line with FCA DISP rules and deliver fair outcomes for customers.
Also relevant
Anti-Bribery & Corruption
Anti-bribery training for UK firms, covering the Bribery Act 2010, the firm's obligations, and how to handle gifts, hospitality and third-party risk.
Anti-Harassment & Inclusion
Support a respectful, inclusive workplace and explain responsibilities under the Worker Protection Act and the FCA's focus on non-financial misconduct.
Business Ethics
Strengthen ethical decision-making and conflicts-of-interest awareness, reinforcing the culture and values regulators expect firms to embed.
Client Assets (CASS)
Explain how firms must protect client money and custody assets under the FCA's CASS rules, so they can be returned promptly if the firm fails.
Combating Financial Crime
A single overview of the financial crime landscape, covering money laundering, fraud, bribery and sanctions, and every employee's role in preventing it.
Competition Law
Explain UK competition law in practical terms: what anti-competitive conduct looks like and how to avoid it in everyday business dealings.
Conduct Risk
Help staff recognise conduct risk in their day-to-day decisions and understand how poor conduct leads to customer harm and regulatory action.
FCA Conduct Rules
A focused course on the Individual Conduct Rules and what acting with integrity, due skill and care looks like in real situations.
Cyber Security Awareness
Cyber security training for UK financial services that equips staff to be the first line of defence against phishing, ransomware and social engineering.
Data Protection (UK GDPR)
Data protection training for UK firms: a practical grasp of the UK GDPR, lawful processing, data subject rights and breach response.
Diversity, Equality & Inclusion
Build an inclusive workplace by explaining the Equality Act, tackling bias and discrimination, and showing how diversity supports better outcomes.
FCA & PRA Regulation
An accessible introduction to the UK's regulators: who the FCA and PRA are, what they expect of firms, and how regulation affects everyday work.
Fraud Prevention
Fraud prevention training for UK firms, helping staff identify, prevent and report fraud, including authorised push payment (APP) and social engineering.
Operational Resilience
Operational resilience training for UK firms covering the FCA/PRA framework, important business services, impact tolerances and each team's role.
Financial Sanctions
Financial sanctions training for UK firms, equipping staff to screen against and comply with sanctions regimes, including OFSI obligations.
Sexual Harassment
Explain what sexual harassment is, the employer's preventative duty under the Worker Protection Act, and how to challenge and report it safely.
Senior Managers & Certification Regime (SM&CR)
SM&CR training for UK firms covering individual accountability, the Conduct Rules and reasonable steps, helping staff meet FCA and PRA expectations.
Whistleblowing
Build confidence in speaking up, explain the firm's whistleblowing arrangements and the legal protections available to those who raise concerns.
Workplace Health & Safety
Explain everyone's responsibilities for health and safety at work, covering common office and hybrid-working risks under UK law.
Frequently asked questions
- What compliance training do UK insurers need?
- UK insurers must train relevant staff on Consumer Duty (including the four outcomes and cross-cutting rules), SM&CR Conduct Rules, AML where in scope of the MLRs, data protection, complaints handling and vulnerable customers. The FCA expects role-specific training — product, underwriting, distribution and customer-facing functions each carry distinct obligations.
- Do insurance firms need Consumer Duty training?
- Yes. Consumer Duty applies to all insurers and intermediaries that manufacture or distribute retail products. All relevant staff must understand the Consumer Principle and the four outcomes. Role-specific training is required — product and pricing teams need depth on fair value; customer-facing staff need training on vulnerability and consumer support.
- Do insurance brokers need SM&CR training?
- Yes. SM&CR applies to all FCA solo-regulated firms, including insurance brokers and managing general agents, since December 2019. Individual Conduct Rules training is required for all staff subject to COCON. Senior Managers need training on Statements of Responsibilities; certified persons need annual fitness and propriety training.
- What AML training do UK insurers need?
- Insurers within scope of the Money Laundering Regulations 2017 — principally those involved in life assurance and investment-linked policies — must provide AML training covering customer due diligence, suspicious activity reporting and the firm's AML risk profile. General insurance firms have narrower AML exposure but still need financial crime awareness.
- How do insurers evidence compliance training to the FCA?
- Insurers must keep time-stamped completion records showing who was trained, on which course version, and when. Consumer Duty training evidence must be role-attributed — demonstrating that product teams trained on fair value and customer-facing staff on vulnerability. Records must be producible on demand during FCA supervisory visits.
Further reading
- Consumer Duty training requirements: what the FCA expects firms to do
The FCA expects Consumer Duty training to cover the four outcomes, cross-cutting rules and how each role contributes to good customer outcomes. This guide explains the requirements and how to evidence compliance.
- Consumer Duty: how to train your whole firm, not just the front line
Practical steps to embed the Consumer Duty across every role, from product and pricing to complaints and the back office.
- AML training requirements for UK regulated firms: what the rules say
The Money Laundering Regulations 2017 require ongoing AML training for relevant staff. This guide explains what UK regulated firms must do, how often, and how to evidence it to the FCA.
- Keeping compliance training current when the rules keep moving
The regulatory perimeter shifts every year. Here's how to keep mandatory training accurate without rebuilding it from scratch each time.
See the insurance library in action
Book a short, no-obligation demo and we'll show you the courses and the CityREPORTS platform tailored to your firm.